Shipping Policy

HairSense™ ships merchandise Monday – Friday, excluding holidays. All orders will be processed and shipped within 7-14 business days from payment posting. Once your order has been shipped, you will receive an email confirmation with your tracking information. All policies may be subject to change.

We are not responsible for lost or stolen packages, or errors on the shipping information provided. The customer assumes all responsibility once a tracking number has been issued and will have to work with their local postal service to resolve any issues.

Shipping Costs

Shipping Method - Delivery Time
Delivery Cost:
‍
Standard 5-7 business days $5

Return Policy

HairSense™ aims for 100% customer satisfaction with every purchase. In the event that you do receive the incorrect item, or item is not as expected, please email info@hairsenseapp.com

We do not offer refunds, only eligible exchanges.

Customers are responsible for all shipping costs associated with the return of merchandise. Once your return is received please allow up to 5 business days for your store credit to be issued, and email confirmation of your processed return.